IT Support and Helpdesk
A 12-week beginner course for people who want IT support, helpdesk and computer maintenance work. Learners practise hardware diagnosis, Windows installation and troubleshooting, MS Office support, networking with TCP/IP, DNS and DHCP, Wi-Fi and router faults, remote support, Microsoft 365 and Active Directory basics, ticketing with ITIL ideas, backup and cyber security basics. Every module ends with a small job for a Surat client using sample cases and test labs. The course builds hands-on skill; it does not guarantee a job or income.
- Duration: 12 weeks
- Modules: 12
- Fee: Rs 14,999
- Field: IT Infrastructure & Technical Support
Roles this track prepares you for
- IT Support Executive
- Helpdesk Technician
- Desktop Support Engineer
- Technical Support Executive
- IT Service Desk Analyst
- System Support Technician
- Junior IT Administrator
- Computer Hardware Technician
- Network Support Technician
Curriculum
- IT Support Foundations and the Helpdesk Role - Learners understand support roles and levels, how a helpdesk works with priorities and SLAs, how to talk to users, a reliable troubleshooting method and good documentation.
- IT Support Roles and Support Levels
- How a Helpdesk Works: SLAs and Priorities
- Talking to Users on Calls and Chat
- A Troubleshooting Method That Works
- Notes, Documentation and Knowledge Articles
- Computer Hardware and Peripherals - Learners identify PC parts, understand CPU, RAM, storage and motherboards, handle power and cooling safely, follow the boot process and troubleshoot printers and peripherals.
- Identifying the Parts of a PC
- CPU, RAM, Storage and Motherboard
- Power, Cooling and Safe Assembly
- BIOS, UEFI and the Boot Process
- Printers, Scanners and Peripheral Troubleshooting
- Windows Installation and Configuration - Learners install Windows, manage partitions, drivers and software, configure settings and policies and use restore points and imaging.
- Windows Editions and Installation
- Partitions, Boot and Drivers
- Settings, Control Panel and Basic Policies
- Installing and Managing Software
- System Restore and Imaging
- Windows Troubleshooting and MS Office Support - Learners diagnose slow PCs, boot failures, blue screens, Office problems and update and driver faults using Task Manager, Safe Mode and Event Viewer.
- Slow PC Diagnosis with Task Manager
- Boot Problems and Safe Mode
- Blue Screens and Event Viewer
- MS Office Support: Crashes, Activation and Files
- Windows Update and Driver Problems
- Networking Fundamentals: LAN, WAN, TCP/IP, DNS and DHCP - Learners understand LANs, WANs and network devices, IP addressing and subnet masks, DHCP and DNS, the OSI and TCP/IP models and the standard network commands.
- LAN, WAN and Network Devices
- IP Addressing and Subnet Basics
- DHCP and DNS Explained
- OSI and TCP/IP Models in Plain Words
- Network Commands: ping, ipconfig, tracert and nslookup
- Wi-Fi, Router and Switch Troubleshooting - Learners understand Wi-Fi standards, channels and signal, set up routers, use switches, cables and ports and follow a method to find and fix network faults.
- Wi-Fi Standards, Channels and Signal
- Router Setup and Basic Settings
- Switches, Cables and Ports
- Wi-Fi Troubleshooting Method
- Network Fault Case Practice
- Remote Support and Microsoft 365 - Learners give remote support safely with Remote Desktop, AnyDesk and TeamViewer, and handle Microsoft 365 users, Outlook, Teams, password resets, MFA and licences.
- Remote Desktop, AnyDesk and TeamViewer
- Remote Support: Consent and Security
- Microsoft 365 Admin Basics
- Outlook and Teams Support Issues
- Password Resets, MFA and Licences
- Active Directory and User Account Management - Learners understand domains and directory services, create users, groups and organisational units, set folder permissions, learn Group Policy basics and handle joiners and leavers.
- Directory Services and Domain Concepts
- Users, Groups and Organisational Units
- Shared Folders and Permissions
- Group Policy Basics
- Onboarding and Offboarding User Accounts
- Ticketing Systems and ITIL Fundamentals - Learners work through the ticket life cycle with priorities and SLAs, use ServiceNow and Jira Service Management basics and understand ITIL ideas such as incident, problem and change management.
- Ticket Life Cycle, Priority and SLA
- ServiceNow Basics: Incidents and Requests
- Jira Service Management Basics
- ITIL Fundamentals: Key Concepts
- Incident, Problem and Change Management
- Data Backup, Recovery and Cyber Security Basics - Learners plan backups with the 3-2-1 rule, test restores, recognise malware and phishing, use strong passwords and MFA and report security incidents.
- Backup Types and the 3-2-1 Rule
- Restore Testing and Data Recovery
- Malware, Phishing and User Awareness
- Passwords, MFA and Endpoint Protection
- Security Incident Reporting and Privacy
- Computer Maintenance and AMC Services - Learners follow preventive maintenance checklists, understand AMC scope and service levels, keep service records, handle field visits and treat client data with care.
- Preventive Maintenance Checklists
- AMC Scope and Service Levels
- Quotes, Service Records and Handover
- Field Visits and Customer Handling
- Ethics, Client Data and Trust
- IT Support Capstone and Job Readiness - Learners handle a full sample support case from ticket to resolution and escalation, practise interview and practical rounds, build a resume and profile and plan certifications and career paths.
- Capstone: Planning the Support Case
- Capstone: Troubleshoot, Document and Escalate
- IT Support Interview and Practical Round
- Resume and Profile for IT Support Roles
- Certifications and Career Paths
Frequently asked questions
How long is the IT Support and Helpdesk course?
It runs for 12 weeks, with 12 modules. It is self-paced online learning from EasySkill Career Academy, Surat.
How much does the IT Support and Helpdesk course cost?
The fee is Rs 14,999.
What will I build in IT Support and Helpdesk?
Every module ends in a graded practical task that AI checks in about 30 seconds, so you finish with a portfolio you can show to employers or clients.
Which roles does IT Support and Helpdesk prepare me for?
It prepares you to apply for roles such as IT Support Executive, Helpdesk Technician, Desktop Support Engineer, Technical Support Executive, IT Service Desk Analyst. It does not guarantee a job or income.
Can I learn online, or do I have to visit a centre?
You can learn fully online. EasySkill also has centres in Adajan, Vesu and Bhestan, Surat, if you prefer to visit.
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