Sales, BDE and Telecalling
A 10-week beginner course for people who want sales, business development and telecalling roles. Learners practise lead generation, calling scripts, discovery and pitching, objection handling and honest closing, follow-up, upselling, CRM with HubSpot and Zoho, Excel lead tracking, WhatsApp Business, sales reporting and safe use of AI sales tools. Every module ends with a small sales task for a Surat client using sample data. The course teaches honest, rule-following selling; it does not guarantee a job, incentives or income.
- Duration: 10 weeks
- Modules: 10
- Fee: Rs 9,999
- Field: Sales, Marketing & Business Development
Roles this track prepares you for
- Sales Executive
- Business Development Executive
- Telecaller
- Inside Sales Executive
- Lead Generation Executive
- Customer Relationship Executive
- Business Development Associate
- Sales Consultant
- Tele Sales Executive
Curriculum
- Sales Fundamentals and the Sales Role - Learners understand what selling is, the difference between B2B and B2C, the roles of telecallers, inside sales and BDEs, the sales funnel, honest selling rules and how targets and incentives work.
- What Is Sales: B2B and B2C
- Sales Roles: Telecaller, Inside Sales and BDE
- The Sales Funnel and Its Stages
- Honest Selling: Ethics and Rules
- Targets, Commission and Incentive Basics
- Communication Skills and Customer Psychology - Learners speak clearly and simply, control voice, tone and pace, listen actively, ask good questions, understand buying motives and build trust without pressure.
- Clear and Simple Sales Communication
- Voice, Tone and Pace on Calls
- Active Listening and Good Questions
- Customer Types and Buying Motives
- Building Trust and Rapport
- Lead Generation and Research - Learners define an ideal customer, find leads online, offline and through referrals, build a clean lead list in Excel, research a lead before calling and respect consent and privacy.
- Defining Your Ideal Customer
- Lead Sources: Online, Offline and Referrals
- Building a Lead List in Excel
- Researching a Lead Before You Call
- Consent and Privacy in Lead Data
- Telecalling Scripts and Calling Skills - Learners handle inbound and outbound calls, open calls well, write telecalling scripts, build confidence after rejection and follow calling rules on consent and timing.
- Inbound and Outbound Calls
- Opening Lines and Call Structure
- Writing a Telecalling Script
- Call Confidence and Handling Rejection
- Calling Rules: DND, Consent and Timing
- Product Pitching and Lead Qualification - Learners turn features into benefits, qualify leads with budget, authority, need and timing, ask discovery questions, structure a pitch and adjust it for B2B and B2C buyers.
- Features, Benefits and Value
- Lead Qualification: Budget, Authority, Need and Timing
- Discovery Questions and Finding Needs
- Pitch Structure and Simple Demos
- B2B and B2C Pitch Differences
- Objection Handling and Negotiation - Learners understand what objections really mean, use a simple handling framework, negotiate price fairly, close honestly and respond well when the answer is no.
- Common Objections and What They Mean
- An Objection Handling Framework
- Price and Negotiation Basics
- Honest Closing Techniques
- When the Answer Is No
- Follow-Up, Upselling and Client Relationships - Learners plan follow-up timing, upsell and cross-sell honestly, manage client relationships, handle complaints to keep customers and ask for referrals and reviews.
- Follow-Up Strategy and Timing
- Upselling and Cross-Selling Honestly
- Client Relationship Management
- Handling Complaints and Keeping Customers
- Referrals and Reviews
- CRM, Excel Lead Tracking and WhatsApp Business - Learners use CRM pipelines in HubSpot and Zoho, track leads in Excel and send sales messages with WhatsApp Business and email while following platform rules.
- CRM Basics and the Sales Pipeline
- HubSpot CRM Basics
- Zoho CRM Basics
- Excel Lead Tracking
- WhatsApp Business and Email for Sales
- Sales Reporting, Targets and AI Sales Tools - Learners work out conversion rates, plan daily activity from a target, build simple sales reports, use AI sales tools with checking and data protection and keep a productive routine.
- Sales Metrics and Conversion Rates
- Target Planning and Daily Activity
- Sales Reports and Simple Dashboards
- AI Sales Tools: Use, Check and Protect Data
- Time Management and a Sales Routine
- Sales Capstone and Job Readiness - Learners plan and run a mini sales campaign with leads, calls, a CRM and a results report, practise interview and practical rounds, build a resume and profile and learn the basics of offering lead generation or telecalling as a service.
- Capstone: Planning a Mini Sales Campaign
- Capstone: Calls, CRM and Results Report
- Sales Interview and Practical Round
- Resume and Profile for Sales Roles
- Offering Lead Generation or Telecalling as a Service
Frequently asked questions
How long is the Sales, BDE and Telecalling course?
It runs for 10 weeks, with 10 modules. It is self-paced online learning from EasySkill Career Academy, Surat.
How much does the Sales, BDE and Telecalling course cost?
The fee is Rs 9,999.
What will I build in Sales, BDE and Telecalling?
Every module ends in a graded practical task that AI checks in about 30 seconds, so you finish with a portfolio you can show to employers or clients.
Which roles does Sales, BDE and Telecalling prepare me for?
It prepares you to apply for roles such as Sales Executive, Business Development Executive, Telecaller, Inside Sales Executive, Lead Generation Executive. It does not guarantee a job or income.
Can I learn online, or do I have to visit a centre?
You can learn fully online. EasySkill also has centres in Adajan, Vesu and Bhestan, Surat, if you prefer to visit.
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