AI Chatbot & WhatsApp Automation
A 4-week, 20-hour applied course where you design, build and test AI-assisted customer chatbots and compliant WhatsApp lead automation for Indian small businesses. You work like a junior automation implementer: map customer intents, build FAQ bots in Voiceflow, Botpress and Flowise, qualify leads with ManyChat, connect stages with n8n and the WhatsApp Cloud API, hand off to humans in Tidio and Intercom, and price the work honestly. Every practice runs in a simulator, free plan or sandbox, with fictional Surat businesses and synthetic data. You learn WhatsApp opt-in, templates, the 24-hour service window and per-message pricing, plus DPDP privacy and prompt-injection basics. You finish with 12 graded tasks, 4 weekly assignments and a capstone portfolio project. Salary and freelance figures are targets, not promises.
- Duration: 4 weeks
- Modules: 13
- Fee: Rs 18,999 (about Rs 3,166 a month on EMI)
- Field: AI & Automation
Roles this track prepares you for
- Junior Chatbot Developer
- Conversational Designer
- AI Automation Assistant
- WhatsApp Automation Executive
- Customer Support Automation Specialist
- Chatbot Developer
- Business Automation Executive
- AI Customer Experience Coordinator
- No-Code Automation Specialist
- CRM Executive
Curriculum
- Chatbot Basics and Conversation Design - Week 1. Learn what a chatbot can and cannot do, how rule-based bots differ from AI agents, and how to turn customer intents into a conversation flow with welcome, quick replies, fallbacks and human escalation.
- Rule-Based Bots vs AI Agents: Which One a Business Needs
- Customer Intents and User Journeys
- Welcome Messages, Quick Replies and Decision Trees
- Fallbacks, Human Escalation and Testing a Flow
- Voiceflow: Build a Business FAQ Agent - Week 1. Set up a Voiceflow agent with instructions and a knowledge base of approved course information, capture user inputs into variables, branch with conditions, test with real questions and understand web chat deployment.
- Voiceflow Setup: Agent, Instructions and Knowledge Base
- Voiceflow Variables, Captures and Conditions
- Testing a Voiceflow Bot and Publishing Web Chat
- Botpress: Support Assistant and Conversation Testing - Week 1. Build a Botpress support assistant with workflows, nodes, knowledge and variables, learn its webchat and WhatsApp integration basics, then test happy paths, wrong intents and missing information. Week 1 closes with Assignment 1, the Business Chatbot Starter Kit (6 marks).
- Botpress Studio: Workflows, Nodes and Transitions
- Botpress Knowledge Bases, Variables and Business Rules
- Botpress Webchat and WhatsApp Integration Basics
- Conversation Testing: Happy Paths, Wrong Intents and Fixes
- WhatsApp Business Platform: Rules, Templates and Pricing - Week 2. Understand the WhatsApp Business App, Business Platform and Cloud API, customer opt-in and opt-out, the 24-hour customer service window, template categories and per-message pricing including the service-message charges announced for 1 October 2026.
- WhatsApp Business App vs Business Platform vs Cloud API
- Opt-In, Opt-Out and the 24-Hour Customer Service Window
- Message Templates and the Four Message Categories
- WhatsApp Message Pricing and Estimating Monthly Cost
- ManyChat: WhatsApp Lead Qualification - Week 2. Use ManyChat's WhatsApp channel to capture leads with custom fields and tags, classify them with explicit rules, hand hot leads to a counsellor inbox and run consent-aware follow-ups with approved templates.
- ManyChat WhatsApp Setup: Contacts, Triggers and Flows
- Lead Capture with Custom Fields and Tags
- Lead Classification Rules and Counsellor Handoff
- Consent-Aware Follow-Ups and Template Broadcasts
- WhatsApp Cloud API: Webhooks and Message Lifecycle - Week 2. See how the official Cloud API works: business portfolio, WhatsApp Business Account, test numbers, access tokens, webhooks, inbound payloads, message statuses and errors. Week 2 closes with Assignment 2, the WhatsApp Customer Engagement Workflow (6 marks).
- Cloud API Architecture, Test Numbers and Access Tokens
- Webhooks: Reading an Inbound Message Payload
- Message Statuses, Errors and Safe Retries
- n8n + AI: Enquiry Processing Workflows - Week 3. Build n8n workflows that receive an enquiry, validate it, classify it with an AI node, draft a reply, create a follow-up record, pause for human approval and log success or failure, including the WhatsApp Business Cloud node.
- n8n Basics: Triggers, Nodes and Data Mapping
- AI Classification and Reply Drafting in n8n
- Connecting n8n to the WhatsApp Cloud API with Webhooks
- Error Handling, Logs and Human Approval in n8n
- Flowise: Knowledge-Grounded FAQ Bots - Week 3. Use Flowise chatflows and agentflows, load approved documents into a document store, retrieve the right chunks, keep answers grounded in sources, refuse or escalate unsupported questions and embed the chat widget.
- Flowise Chatflows vs Agentflows
- Document Stores, Chunks and Retrieval in Flowise
- Grounded Answers, Fallbacks and the Chat Widget
- Chatbot-to-CRM Handoff and Workflow Debugging - Week 3. Map chatbot data to CRM lead fields, store consent, prevent duplicates, write handoff summaries, assign leads to staff and debug failed workflows from logs. Week 3 closes with Assignment 3, the AI Automation and Knowledge Bot (6 marks).
- CRM Lead Fields, Consent Records and Duplicate Checks
- Handoff Summaries and Assigning Leads to Counsellors
- Debugging Failed Workflows from Logs
- Tidio: Website Support Automation - Week 4. Set up Tidio website live chat and the shared inbox, use its AI agent and flows for common questions, connect channels where supported, define handoff rules and read support analytics.
- Tidio Live Chat, Shared Inbox and Customer Context
- Tidio AI Agent and Flows for Common Questions
- Tidio Channels, Handoff Rules and Support Analytics
- Intercom: Fin AI Agent and Human Escalation - Week 4. Learn Intercom Messenger and help center content, how the Fin AI Agent answers from approved content, when and how it escalates to humans, and the support metrics that show whether automation is working.
- Intercom Messenger and Help Center Content
- Fin AI Agent Answers and Escalation to Humans
- Support Metrics: Containment, Resolution and CSAT
- Chatbot Security, DPDP Compliance and Client Pricing - Week 4. Audit bots for prompt injection, data leaks, missing consent and unsafe automation, learn DPDP Act basics for chat data, then price a chatbot project and test support ROI including negative cases. Week 4 has Assignment 4, the Client Chatbot Implementation Plan (7 marks).
- Prompt Injection, Sensitive Data and Safe Bot Permissions
- DPDP Act Basics for Chatbots and WhatsApp Data
- Pricing a Chatbot Project: Setup Fee and Monthly Costs
- Support ROI: When Automation Saves Money and When It Doesn't
- Capstone: WhatsApp Support and Lead Automation System - Bring every piece together for a fictional Surat career training institute: requirements, journey, conversation flow, knowledge-grounded bot, WhatsApp policy logic, lead qualification, n8n workflow, CRM mapping, human escalation, test evidence, privacy safeguards, cost estimate and a client presentation, run end to end in a labelled simulator or authorised test setup.
- Capstone Brief: Requirements, Student Path and Architecture
- Capstone Build: End-to-End Simulation and Test Evidence
- Capstone Delivery: Cost Estimate and Client Presentation
Frequently asked questions
How long is the AI Chatbot & WhatsApp Automation course?
It runs for 4 weeks, with 13 modules. It is self-paced online learning from EasySkill Career Academy, Surat.
How much does the AI Chatbot & WhatsApp Automation course cost?
The fee is Rs 18,999, or about Rs 3,166 a month on EMI.
What will I build in AI Chatbot & WhatsApp Automation?
Every module ends in a graded practical task that AI checks in about 30 seconds, so you finish with a portfolio you can show to employers or clients.
Which roles does AI Chatbot & WhatsApp Automation prepare me for?
It prepares you to apply for roles such as Junior Chatbot Developer, Conversational Designer, AI Automation Assistant, WhatsApp Automation Executive, Customer Support Automation Specialist. It does not guarantee a job or income.
Can I learn online, or do I have to visit a centre?
You can learn fully online. EasySkill also has centres in Adajan, Vesu and Bhestan, Surat, if you prefer to visit.
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