Business Process Automation
A beginner-to-professional business process automation course for Indian SMEs. Learners discover and map processes in BPMN 2.0, find bottlenecks, write SOPs and requirements, judge what is worth automating, and build workflows in Power Automate, Zapier, Make and n8n. They build UiPath bots with exception handling and testing, add document AI, AI agents and human review, and learn security, governance, monitoring and ROI analysis. Programming is optional. Practice uses free plans, trials and fictional data, and lessons show which features are free, paid or plan dependent.
- Duration: 18 weeks
- Modules: 12
- Fee: Rs 14,999
- Field: HR & Operations
Roles this track prepares you for
- RPA Developer
- Junior RPA Developer
- UiPath Developer
- RPA Business Analyst
- Business Process Analyst
- Process Analyst
- Automation Analyst
- Workflow Automation Specialist
- Process Improvement Analyst
- Operations Analyst
Curriculum
- Business Process Fundamentals & the Automation Spectrum - Introduces business processes in plain terms: inputs, steps, outputs and owners, process management and continuous improvement, the automation spectrum from workflow to no-code, RPA, document AI and agents, automation roles, and where automation pays off in Indian SMEs.
- What a Business Process Is: Inputs, Steps, Outputs and Owners
- Business Process Management and Continuous Improvement: Lean and Six Sigma Ideas
- The Automation Spectrum: Workflow, No-Code, RPA, Document AI and AI Agents
- Automation Roles: Process Analyst, Business Analyst, RPA Developer and Citizen Developer
- Where Automation Pays Off in Indian SMEs: HR, Finance, Sales, Support and E-commerce
- Process Discovery & Stakeholder Interviews - Teaches how to find out how work really happens: discovery methods, stakeholder interviews, process mining and task mining basics, AI-assisted capture from notes and recordings, and a lab that documents one real process from interviews and documents.
- Process Discovery Methods: Interviews, Observation, Workshops and Document Review
- Stakeholder Interviews: Questions That Reveal the Real Process
- Process Mining and Task Mining Basics: What Logs Can and Cannot Show
- AI-Assisted Process Discovery: Drafting Process Descriptions from Notes and Recordings
- Lab: Discover One Business Process from Interviews and Documents
- Process Mapping & BPMN 2.0 - Covers drawing processes others can read: flowcharts, SIPOC and swimlanes, BPMN 2.0 events, tasks, gateways, pools, lanes and subprocesses, patterns for approvals, timers and exceptions, mapping tools such as Miro and Lucidchart, and AI-assisted mapping with human checks.
- Flowcharts, SIPOC and Swimlane Maps: Choosing the Right Map
- BPMN 2.0 Core Elements: Events, Tasks, Gateways and Sequence Flows
- BPMN 2.0 Pools, Lanes, Subprocesses and Message Flows
- BPMN Patterns for Approvals, Timers, Escalations and Exceptions
- Mapping Tools: Miro, Lucidchart and Free BPMN Modelers
- AI-Assisted Process Mapping: Draft, Check and Correct
- Lab: Map Two As-Is Processes in BPMN 2.0
- Process Analysis, Bottlenecks & Optimization - Teaches how to measure and improve a process before automating it: cycle time, wait time, rework and error metrics, finding bottlenecks and waste, root cause analysis, redesign by simplifying and standardising, and drawing the to-be process in BPMN.
- Process Metrics: Cycle Time, Wait Time, Rework, Error Rate and Throughput
- Finding Bottlenecks and Waste: Handoffs, Waiting, Rework and Duplicate Entry
- Root Cause Analysis: 5 Whys, Fishbone and Pareto Charts
- Process Redesign Before Automation: Simplify, Standardise, Then Automate
- Designing the To-Be Process in BPMN
- Lab: Analyse a Slow Process and Design Its To-Be Version
- SOPs & Business Requirements Documentation - Covers the documents that make a process repeatable and automatable: standard operating procedures with roles and controls, plain-language SOP writing and versioning, business requirements with rules and exceptions, and process design documents with acceptance criteria.
- Standard Operating Procedures: Purpose, Scope, Roles, Steps and Controls
- Writing SOPs People Follow: Plain Language, Screenshots and Version Control
- Business Requirements Documentation: Business Rules, Inputs, Outputs and Exceptions
- Process Design Documents and Acceptance Criteria for Automation
- Lab: Write an SOP and Requirements Pack for One Process
- Automation Feasibility & Opportunity Selection - Teaches how to decide what to automate and how: feasibility criteria, choosing between no-code, RPA, API, document AI and AI agents, prioritising ideas by value, effort and risk, and automation opportunities across HR, finance, sales, support and e-commerce operations.
- Automation Feasibility: Rule-Based, Structured, Stable and High Volume
- Choosing the Right Approach: No-Code, RPA, API, Document AI or AI Agent
- Prioritising Automation Ideas: Value, Effort and Risk
- Automation Opportunities in HR, Finance, Sales, Support and E-commerce Operations
- Lab: Assess and Rank Ten Automation Ideas for a Business
- No-Code Workflow Automation: Power Automate, Zapier, Make & n8n - Builds hands-on workflow skill without programming: triggers, actions, conditions and data mapping, Microsoft Power Automate cloud flows and approvals, Zapier, Make and n8n, webhooks, APIs and JSON basics, choosing a tool by cost, limits and fit, and a lab building one workflow in two tools.
- Workflow Automation Basics: Triggers, Actions, Conditions and Data Mapping
- Microsoft Power Automate: Cloud Flows, Connectors and Approvals
- Zapier: Zaps, Multi-Step Workflows and Free Plan Limits
- Make: Scenarios, Routers and Error Handling
- n8n: Workflows, the Self-Hosted Community Edition and Cloud Trial
- Webhooks, APIs and JSON for Non-Programmers
- Choosing Between Power Automate, Zapier, Make and n8n: Cost, Limits and Fit
- Lab: Build the Same Workflow in Two No-Code Tools
- RPA Fundamentals & UiPath Studio - Introduces robotic process automation and builds first bots: what RPA does and where it fails, UiPath setup on the Community plan, Studio projects, variables and arguments, UI automation with selectors, Excel, CSV and email handling, Power Automate Desktop flows, and a data-entry bot lab.
- RPA Fundamentals: What Bots Do, Where They Fit and Where They Fail
- UiPath Setup: Community Plan, Studio, Studio Web and Automation Cloud
- UiPath Studio Basics: Projects, Activities, Variables and Arguments
- UI Automation: Selectors, Recording and Reliable Targets
- Data Handling: Excel, CSV, Data Tables and Email
- Power Automate Desktop: Desktop Flows, Attended RPA and Licence Needs
- Lab: Build a Data-Entry Bot in UiPath
- UiPath Bots, Exception Handling & Testing - Teaches reliable bot design: attended and unattended bots, modular workflows and the REFramework, business and system exception handling with retries and logging, Orchestrator queues, assets, credentials and schedules, testing, an optional technical track, and an unattended queue bot lab.
- Attended and Unattended Bots: Choosing, Licensing and Running Each
- Reliable Bot Design: Modular Workflows, State Machines and the REFramework
- Exception Handling: Business Exceptions, System Exceptions, Retries and Logging
- Orchestrator Basics: Queues, Assets, Credentials and Schedules
- Testing Automations: Test Cases, Test Data and Defect Handling
- Optional Technical Lesson: Simple Expressions, Regex and JSON
- Lab: Build an Unattended Queue-Based Bot for Chilika Fresh Foods
- Intelligent Automation: IDP, OCR, AI Agents & Human-in-the-Loop - Covers automation that reads documents and uses AI: OCR and intelligent document processing, UiPath Document Understanding, document AI in Power Automate and its credit rules, AI agents with limits and guardrails, human-in-the-loop design, and a lab with extraction and human review.
- OCR and Intelligent Document Processing: Reading Invoices, Forms and IDs
- UiPath Document Understanding: Extraction, Confidence and Validation
- Document AI in Power Automate: AI Builder, Copilot Credits and Plan Limits
- AI Agents in Business Processes: Uses, Limits and Guardrails
- Human-in-the-Loop Design: Approvals, Review Tasks and Escalation
- Lab: Automate a Form or Invoice Process with Extraction and Human Review
- Governance, Security, Monitoring & Automation ROI - Teaches how to run automations safely: security of credentials and access, governance with audit trails and India's data protection rules, workflow monitoring with logs and alerts, naming, versioning and handover for maintainability, automation ROI analysis, and a lab building a monitoring plan and ROI case.
- Automation Security: Credentials, Least Privilege and Secrets
- Governance and Data Protection: Audit Trails, Approvals and India's DPDP Rules
- Workflow Monitoring: Logs, Alerts, Dashboards and Failure Handling
- Maintainability: Naming, Version Control, Documentation and Handover
- Automation ROI Analysis: Hours Saved, Error Costs, Build Cost and Payback
- Lab: Build a Monitoring Plan and ROI Case for an Automation
- Capstone Project, Portfolio & Career Preparation - Closes the course with a five-part capstone that discovers, maps, redesigns, documents, builds, tests, governs and costs one business process automation for a fictional business, followed by portfolio, interview preparation and career paths in process automation.
- Capstone I: Discover, Map and Analyse a Business Process
- Capstone II: Redesign, Document and Assess Feasibility
- Capstone III: Build the Automation with No-Code and RPA Tools
- Capstone IV: Add Exception Handling, Testing, Security and Monitoring
- Capstone V: ROI Case, Handover Pack and Presentation
- Portfolio, Interview Preparation and Career Paths in Process Automation
Frequently asked questions
How long is the Business Process Automation course?
It runs for 18 weeks, with 12 modules. It is self-paced online learning from EasySkill Career Academy, Surat.
How much does the Business Process Automation course cost?
The fee is Rs 14,999.
What will I build in Business Process Automation?
Every module ends in a graded practical task that AI checks in about 30 seconds, so you finish with a portfolio you can show to employers or clients.
Which roles does Business Process Automation prepare me for?
It prepares you to apply for roles such as RPA Developer, Junior RPA Developer, UiPath Developer, RPA Business Analyst, Business Process Analyst. It does not guarantee a job or income.
Can I learn online, or do I have to visit a centre?
You can learn fully online. EasySkill also has centres in Adajan, Vesu and Bhestan, Surat, if you prefer to visit.
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