MSME Digital Transformation
An easy, beginner-to-job-ready course on taking Indian MSMEs digital, built for retailers, traders, manufacturers and service providers in Surat, Gujarat and other Tier-2 and Tier-3 towns. Learners check digital readiness, set up GST invoicing, Zoho Books, TallyPrime, UPI and payment tools, WhatsApp Business, Zoho CRM and Google Business Profile, then build a website and online store, onboard on Amazon, Flipkart, ONDC and GeM, digitise stock, and cover security, scheme awareness, automation, AI and analytics. Practice uses free plans, trials and fictional data.
- Duration: 18 weeks
- Modules: 18
- Fee: Rs 12,999
- Field: India-Specific
Roles this track prepares you for
- Digital Operations Executive
- Business Operations Executive
- Digital Transformation Associate
- MSME Digital Consultant
- E-commerce Executive
- Marketplace Executive
- Accounts Executive
- Billing Executive
- CRM Executive
- Operations Coordinator
Curriculum
- Digital Transformation Basics & Udyam Registration for MSMEs - Explains what digital transformation means for an Indian MSME in plain English, how retailers, traders, manufacturers and service providers in Surat, Gujarat and other Tier-2 and Tier-3 towns differ, how Udyam registration and the MSME size limits work, and how an entry-level MSME Digital Operations Specialist differs from an experienced Digital Transformation Consultant.
- What Digital Transformation Means for an Indian MSME
- Retailers, Traders, Manufacturers and Service Providers: MSMEs in Surat, Gujarat and Tier-2 and Tier-3 Towns
- Udyam Registration and MSME Classification: Documents, Limits and Benefits
- Entry-Level MSME Digital Operations Specialist vs Experienced Digital Transformation Consultant
- MSME Digital Readiness Assessment & Roadmap - Teaches how to check how ready a small business is to go digital across people, process, tools and data, how to map today's work from order to payment, how to interview an owner and pick what to digitise first, how to compare affordable tools, and how to write a 90-day roadmap an owner can follow.
- Digital Readiness Check and Process Map: People, Tools, Data and the Order-to-Payment Flow
- Interviewing an Owner and Choosing What to Digitise First
- Affordable Tool Choices: Free Plans, Trials and What to Check Before Buying
- Writing a 90-Day Digital Roadmap for a Small Business
- Business Process Digitisation & Cloud Tools - Shows how to move daily paperwork to digital records: orders, bills, stock and receivables, Google Workspace for a small business, spreadsheet systems for lists and stock, simple digital forms and approvals, and cloud folders with clear rules so records stay findable and shared safely.
- From Paper Registers to Spreadsheet Records: Orders, Customers, Bills and Stock in Sheets and Excel
- Google Workspace for a Small Business: Gmail, Drive, Sheets, Forms and Meet
- Digital Forms and Simple Approval Flows with Google Forms
- Cloud Folders and Document Rules: Naming, Sharing and Version Habits
- GST Basics & Digital Invoicing - Covers the GST knowledge a digital operations specialist needs to work with an accountant: registration and tax invoices, HSN and SAC codes, invoice types and credit notes, e-invoicing and e-way bill rules and where to check them, creating clean digital invoices with reminders, and an overview of GST returns and reconciliation.
- GST Basics for Small Businesses: Registration, Tax Invoices, HSN and SAC Codes and Invoice Types
- E-Invoicing and E-Way Bills: Who Needs Them and Where to Check the Rules
- Creating Digital Invoices: Templates, Numbering, Credit Notes and Payment Reminders
- GST Returns Overview: GSTR-1, GSTR-3B and Reconciliation Basics
- Accounting Software: Zoho Books & TallyPrime - Introduces accounting for non-accountants and hands-on use of two widely used tools, Zoho Books and TallyPrime. Covers ledgers and vouchers, company set-up, items and customers, invoices, bills and banking, GST settings, reports, stock and e-invoicing features, and how to choose between the two for a small business.
- Accounting Basics for Non-Accountants: Ledgers, Vouchers and Reports
- Zoho Books: Company Set-Up, Items, Customers and Invoices
- Zoho Books: Bills, Banking, GST Settings and Reports
- TallyPrime: Company, Ledgers, Vouchers and GST Set-Up
- TallyPrime Reports, Inventory and E-Invoicing, then Choosing Between Zoho Books and TallyPrime
- UPI & Digital Payments for Small Businesses - Explains how UPI, QR codes and card payments reach a small business, how to set up and use PhonePe Business and Razorpay payment tools, how to match payments to invoices and bank statements, and how to handle refunds, disputes and payment fraud. UPI charge rules are covered as a check-on-the-day topic.
- How UPI and Digital Payments Work: QR, Cards, Wallets and Settlement
- PhonePe Business: QR Codes, Smart Speaker, Payment Links and Reports
- Razorpay: Payment Links, Payment Pages, Gateway and Settlements
- Matching Payments to Invoices and Bank Statements, Refunds, Disputes and Payment Fraud
- WhatsApp Business & Customer Communication - Teaches the WhatsApp Business app for small shops: profile, catalog, labels and quick replies, broadcasts and links with opt-in rules, order taking and payment requests, and how the WhatsApp Business Platform differs, including its limits on AI chatbots. Includes writing customer messages in Hindi, Gujarati and English.
- WhatsApp Business App: Profile, Catalog, Labels and Quick Replies
- Broadcasts, Click-to-Chat Links, QR Codes, Opt-In Rules and Consent
- WhatsApp Business Platform: How It Differs, Official Providers and AI Chatbot Limits
- Order Taking, Payment Requests and Follow-Up Messages in Hindi, Gujarati and English
- CRM & Customer Management with Zoho CRM - Introduces customer relationship management for small businesses: leads, contacts, deals and follow-ups, hands-on set-up in Zoho CRM, bringing leads from forms, WhatsApp, phone and walk-ins into one list, reminders and simple reports, and repeat-customer habits such as feedback and loyalty basics.
- CRM Basics: Leads, Contacts, Deals and Follow-Ups for Small Businesses
- Zoho CRM: Set-Up, Leads, Contacts, Deals and Pipelines
- Lead Capture: Forms, WhatsApp, Phone and Walk-Ins into One List
- Follow-Ups, Simple Reports, Feedback and Loyalty Basics for Repeat Customers
- Online Presence: Google Business Profile & Basic Website - Teaches how a local business gets found online: setting up and verifying a Google Business Profile, managing reviews and messages, what a small business website needs, building a simple site with WordPress or a no-code builder, and essential checks for contact details, privacy notice, speed and mobile screens.
- Google Business Profile: Set-Up, Verification, Photos, Posts, Reviews and Messages
- Website Basics: Domain, Hosting, Pages and What a Small Business Site Needs
- Building a Simple Business Website with WordPress or a No-Code Builder
- Website Essentials: Contact Details, Privacy Notice, Speed and Mobile Checks
- E-Commerce Store Setup: Shopify & WooCommerce - Covers choosing where to sell online, preparing product photos, titles and prices, building a store on Shopify and on WooCommerce with WordPress, and handling orders, shipping, returns and cash on delivery, together with the policy pages and grievance contact a store needs.
- Choosing Where to Sell Online: Own Store, Marketplace or Both
- Product Data: Photos, Titles, Descriptions, Categories and Pricing Rules
- Shopify: Store Set-Up, Products, Payments and Shipping
- WooCommerce: WordPress Store Set-Up, Products and Payments
- Orders, Shipping, Returns, Cash on Delivery and Store Policies
- Marketplace Onboarding: Amazon, Flipkart & ONDC - Explains how online marketplaces and the open ONDC network differ, how to prepare documents and open seller accounts on Amazon and Flipkart, how a small seller joins ONDC through a seller app, and how to keep catalogue quality and account health. Advanced marketplace growth is left to separate seller-management training.
- How Marketplaces and Open Networks Differ: Commission, Reach and Control
- Amazon Seller Onboarding: Documents, Account Set-Up and First Listing
- Flipkart Seller Onboarding: Documents, Account Set-Up and First Listing
- ONDC Fundamentals: Buyer Apps, Seller Apps and How a Small Seller Joins
- Catalogue Quality and Account Health Basics
- Government e-Marketplace, MSME Schemes & Support - Teaches how public buying works on Government e-Marketplace (GeM), what a seller needs to register and list, how central schemes such as credit guarantee, Mudra and PMEGP work at awareness level, how Gujarat's Industrial Policy 2026 MSME support is structured, and how to prepare a clean digital file for a loan or scheme application.
- Government e-Marketplace (GeM): How Public Buying Works and Who Can Sell
- GeM Seller Onboarding: Documents, Catalogue and Bids
- Central MSME Schemes: Credit Guarantee, Mudra, PMEGP and How to Check Eligibility
- State Support: Gujarat Industrial Policy 2026 and Other State Schemes
- Preparing a Loan or Scheme File from Digital Records
- Inventory Digitisation - Covers inventory basics such as SKUs, reorder levels, batches and stock counts, keeping stock in spreadsheets with alerts, using item and godown features in Zoho Books and TallyPrime, barcode and QR labels for small stores and godowns, and stock-taking, shrinkage and dead stock reviews.
- Inventory Basics and Stock in Sheets: SKUs, Reorder Levels, Opening Stock, Movements and Alerts
- Stock in Zoho Books and TallyPrime: Items, Godowns and Stock Reports
- Barcodes, QR Labels and Mobile Scanning for Small Stores and Godowns
- Stock-Take, Shrinkage and Dead Stock Review
- Digital Marketing Basics & Canva - Introduces digital marketing for local businesses: goals, channels and simple budget rules, making brand kits, posts, catalogues and price lists in Canva, planning social media and WhatsApp Status content, local search and Maps basics with simple ads awareness, and festival season campaign planning for Indian retailers.
- Digital Marketing Basics for Local Businesses: Goals, Channels and Budget Rules
- Canva: Brand Kit, Posts, Catalogues and Price Lists
- Content Calendar for Instagram, Facebook and WhatsApp Status
- Local Search and Maps Basics with Simple Ads Awareness
- Festival Season Campaign Planning for Indian Retailers
- No-Code Automation & AI-Assisted Operations - Introduces automation and AI for small-business operations: triggers and actions, building a small automation with Zapier, built-in automation in Zoho, Shopify and Google Workspace, AI business assistants for drafting, translation, product text and summaries, and how to check AI output and keep customer data out of public AI tools.
- Automation Basics: Triggers, Actions and Where to Start
- No-Code Automation with Zapier: Forms, Sheets, Email and CRM
- Built-In Automations in Zoho, Shopify and Google Workspace
- AI Business Assistants: Drafting, Translation, Product Text and Summaries
- Checking AI Output and Keeping Customer Data Out of Public AI Tools
- Cybersecurity & Customer Data Privacy for MSMEs - Covers practical security for small businesses without an IT team: passwords and two-step verification, phishing, UPI fraud and fake calls, staff accounts and access roles, India's DPDP Rules dates with plain-language customer data practices, and backups, recovery and what to do after an incident, including CERT-In awareness.
- Cybersecurity Basics for Small Businesses: Passwords, Two-Step Verification and Updates
- Phishing, UPI Fraud and Fake Calls: Spotting and Stopping Them
- Access Roles, Staff Accounts and Shared Logins in Business Tools
- Customer Data Privacy: DPDP Dates and Plain-Language Practices
- Backups, Recovery and Incident Response for Small Businesses
- Business Performance Analytics - Teaches an entry-level specialist to choose and track simple business measures such as sales, margin, stock, cash and customers, build dashboards in Google Sheets, pull owner reports from Zoho Books and TallyPrime, read sales and customer data to support decisions, and present a monthly business review to an owner.
- Choosing Business Metrics: Sales, Margin, Stock, Cash and Customers
- Simple Dashboards in Google Sheets: Tables, Charts and Filters
- Owner Reports from Zoho Books and TallyPrime
- Reading Sales and Customer Data to Support Decisions
- Monthly Business Review: Presenting Numbers to an Owner
- Capstone, Portfolio & Career Preparation - Brings the course together in a capstone that takes one fictional small business from readiness check to a working digital set-up and roadmap, followed by a portfolio of case studies, resume and interview preparation for digital operations roles, and a career map from Digital Operations Specialist to Digital Transformation Consultant.
- Capstone: Digitise a Small Business from Assessment to Roadmap
- Digital Transformation Portfolio: Case Studies and Evidence
- Resume, Interviews and Finding Work as an MSME Digital Operations Specialist
- Career Path: From Digital Operations Specialist to Digital Transformation Consultant
Frequently asked questions
How long is the MSME Digital Transformation course?
It runs for 18 weeks, with 18 modules. It is self-paced online learning from EasySkill Career Academy, Surat.
How much does the MSME Digital Transformation course cost?
The fee is Rs 12,999.
What will I build in MSME Digital Transformation?
Every module ends in a graded practical task that AI checks in about 30 seconds, so you finish with a portfolio you can show to employers or clients.
Which roles does MSME Digital Transformation prepare me for?
It prepares you to apply for roles such as Digital Operations Executive, Business Operations Executive, Digital Transformation Associate, MSME Digital Consultant, E-commerce Executive. It does not guarantee a job or income.
Can I learn online, or do I have to visit a centre?
You can learn fully online. EasySkill also has centres in Adajan, Vesu and Bhestan, Surat, if you prefer to visit.
All career tracks